Privacy Policy

JOAN STONE is the brand responsible for operating joanstone.com and handling inquiries submitted through the website. This policy applies to visitors, prospective buyers, customers, project partners, distributors, architects, designers, contractors, and other business contacts who interact with us through the website or communications initiated from it.

This policy does not automatically apply to independent websites, platforms, freight providers, payment providers, or other third parties that maintain their own privacy notices.

We collect information that you choose to provide and limited technical information generated when the website is used.

Please do not submit unnecessary sensitive personal information. Project files should contain only the information needed for material selection, quotation, production, inspection, logistics, or support.

• Respond to inquiries and prepare B2B stone quotations.
• Review requested materials, applications, drawings, quantities, finishes, fabrication details, inspection needs, packing, and destination information.
• Coordinate material selection, production, quality control, export documentation, logistics communication, and after-sales support where requested.
• Maintain customer and project records, confirm approvals, prevent misunderstandings, and protect business transactions.
• Send requested updates or relevant business communications. You may unsubscribe from marketing messages at any time.
• Operate, secure, troubleshoot, and improve joanstone.com, including understanding website traffic and content performance.
• Detect misuse, fraud, security incidents, or unlawful activity and comply with legal, tax, accounting, customs, or regulatory obligations.

We do not use website inquiry data to make decisions that produce legal or similarly significant effects solely through automated processing.

Where applicable law requires a legal basis, processing may rely on your consent, steps requested before entering into a contract, performance of a contract, compliance with legal obligations, or JOAN STONE’s legitimate interests in answering business inquiries, operating a secure website, managing customer relationships, preventing fraud, and improving services.

When processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

Joanstone.com may use cookies or similar technologies for website operation, form functionality, security, preferences, and traffic measurement. The website currently uses Google tag and analytics technologies to help us understand matters such as page visits, traffic sources, device categories, and website performance.

Analytics providers may process technical identifiers and usage events under their own terms. You can restrict or delete cookies through your browser settings. Where applicable law requires consent for non-essential cookies, such technologies should be used in accordance with the available consent controls.

Blocking some cookies may affect forms, remembered preferences, or other website functions.

We may disclose information only as reasonably needed to operate the website, respond to your request, deliver an agreed service, protect our rights, or meet legal obligations. Recipients may include:

• Website hosting, security, analytics, form, email, communications, cloud storage, and IT service providers.
• Factories, material suppliers, fabrication teams, inspectors, packing providers, freight forwarders, carriers, customs or documentation partners, and other project service providers when needed for your request.
• Professional advisers, regulators, courts, law enforcement, or other authorities when disclosure is legally required or necessary to protect rights and safety.
• A successor or transaction adviser in connection with a merger, restructuring, financing, or transfer of business assets, subject to appropriate confidentiality measures.

JOAN STONE does not sell personal information for monetary payment. Depending on local law, disclosures involving certain analytics technologies may be treated as “sharing.” You may contact us to ask about the choices available for your jurisdiction.

JOAN STONE serves international buyers and may work with service providers or project partners in different countries. As a result, personal information may be processed outside your country or region, where privacy laws may differ. Where required, we use contractual, organizational, or other lawful safeguards appropriate to the transfer.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including inquiry follow-up, quotation history, project coordination, customer support, security, dispute resolution, and legal, tax, accounting, customs, or recordkeeping obligations.

Retention periods vary according to the nature of the relationship and the information. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely restrict it.

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access should be limited to people and service providers who need the information for legitimate business purposes.

No website, email transmission, or storage system can be guaranteed completely secure. Please use appropriate care when sending confidential drawings, identification records, payment details, or commercially sensitive project information.

Depending on your location and applicable law, you may have rights to request access to personal information, correction, deletion, restriction, objection to certain processing, withdrawal of consent, or receipt of certain information in a portable format. You may also have the right to opt out of certain sale, sharing, targeted advertising, or marketing activities and to lodge a complaint with a competent data protection authority.

To submit a request, email joan@joanhuntstone.com. Describe the request and the business interaction involved. We may need to verify your identity and authority before acting. Rights may be subject to lawful exceptions, and we will not discriminate against you for exercising an applicable privacy right.

Joanstone.com is a B2B website and is not directed to children under 16. We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information, please contact us so that we can review and delete it where appropriate.

The website may link to social networks, messaging services, maps, videos, partner services, or other third-party websites. Their collection and use of information are governed by their own privacy notices. Review those notices before providing personal information.

We may update this Privacy Policy to reflect changes in website features, service providers, business processes, or legal requirements. The effective date at the top of the page shows when the policy was last revised. Material changes may also be communicated through an additional website notice when appropriate.